Returns

14 Day no quibble returns policy

If for any reason you are unhappy with your purchase, we are happy for it to be returned within 14 days for a full refund. All you need to do is email us within 14 days of you receiving the item. All we ask it is in the same condition as when it was delivered and in its original packaging.

Return and Exchange of faulty and damaged items.

Faulty or damaged items have to be reported to us by email within 5 days of receiving the item. We will then either arrange a refund or exchange the item (pictures of the faulty or damage may be required).
Damage from improper handling, lack of care, accidents or normal wear & tear are not covered.

Items under warranty

All of the furniture is covered by a warranty ranging from 12 months to 5 years for the Baumhaus ranges of furniture. If in the unlikely event your furniture develops a fault please contact us by email and we will assess whether it can be repaired or a replacement is requires (photo’s of the fault might be required)
Damage from improper handling, lack of care, accidents or normal wear & tear are not covered.